Why is Ride Safe?
Everything we do to keep you and your family safe on every trip
Verified Owners
All owners are verified with NID and vehicle documents. Vehicles are only listed after verification is complete.
Two-Way Ratings
Both customers and owners rate each other after every trip. This ensures accountability for everyone.
Secure Payments
Payments are held in escrow and released to the owner only after the trip is completed.
Trained Drivers
All drivers have verified licenses. Owners assign their trusted drivers for each trip.
24/7 Support
Our support team is always ready to help with any issue during your trip.
Document Verification
Vehicle registration, fitness certificate, and insurance verification are mandatory.
How We Protect You
Before the Trip
- Owner and driver identity verification (NID + license)
- Vehicle document verification (registration, fitness, insurance)
- Transparent pricing — day rate, fuel, food all shown separately
- Ratings and reviews to help you decide
During the Trip
- Share trip link with family and friends
- Share pickup location on a map
- Women-only trip option — female drivers only
- Direct access to support during the trip
After the Trip
- Two-way rating — both owner and customer rate each other
- Payment released from escrow after trip completion
- File a complaint with support if there is an issue
Bid System Protection
- 70% floor — bids cannot go below 70% of system rate
- 8% commission on day rate only, not on fuel/food
- 6 working-hour confirmation deadline — timely decisions ensured
- Owners can withdraw bids at any time before acceptance
Frequently Asked Questions
Do vehicles come with a driver?
Yes, all rentals include a driver assigned by the owner. There is no self-drive option.
What happens if I cancel a booking?
Cancel 48 hours before the trip for a full refund. Cancellations after that incur a 50% charge.
How does payment work?
Payment is held in escrow after booking confirmation. The owner receives payment after the trip is completed.
Can an owner reject a booking?
Yes, owners can accept or reject booking requests. You will be notified if a booking is rejected.
What are women-only trips?
Female customers can request trips with female drivers only. Bids from male drivers are automatically rejected.
How does trip sharing work?
After your trip starts, you can generate a link to share with family or friends. They can view the trip status.
